vv66's Privacy Policy

1 Scope and Purpose of This Policy

vv66 ("we", "our platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we handle your personal information when you use vv66's website and services.

This policy applies to all pages and services operated under the vv66.mom domain. By creating an account or using the service, you agree to the terms of this policy.

2 What Information We Collect

vv66 may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Email address
• Mobile number
• National ID card or equivalent document details (during the identity verification process)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction history — details of deposits and withdrawals
• Wallet balance and bonus usage records

2.3 Activity & Technical Information

• Login date, time and IP address
• Device type, operating system and browser information
• Gaming activity — play history, bet amounts and win/loss records
• Time spent on the site and page visit patterns

2.4 Communication Information

• Details of conversations with customer service (live chat or email)
• Records of complaints and requests

3 How We Collect Information

vv66 collects information in several ways:

• Directly from you: Information provided through account registration, identity verification, payment processing and customer service.
• Automatically: Information collected through cookies, web beacons and similar technologies while you use the platform.
• Through third parties: Transaction confirmation information from payment processors such as bKash, Nagad, Rocket, Upay and banks.
• From official sources: As part of the verification process required to comply with KYC (Know Your Customer) and anti-money laundering regulations.

4 How We Use Your Information

The information collected is used for the following purposes:

4.1 Service Operations

• Creating, managing and verifying accounts
• Processing deposits, withdrawals and bonuses
• Delivering gaming services without interruption
• Managing VIP membership and rewards programmes

4.2 Security & Compliance

• Preventing fraud, money laundering and unauthorised access
• Verifying age to ensure only 21+ users are granted access
• Monitoring responsible gaming and identifying problematic behaviour

4.3 Improvement & Personalisation

• Suggesting games and offers based on your preferences
• Analysing and improving platform performance
• Identifying and resolving technical issues

4.4 Communication

• Sending important account-related notifications
• Providing customer service support
• Sending promotional information with your consent

5 Information Storage & Security

vv66 applies industry-standard technical and organisational measures to protect your information. We use SSL (Secure Socket Layer) encryption, which secures all data exchanged between you and our servers.

How long your personal information is retained depends on the type of data and applicable legal obligations. Financial transaction records may be kept for a defined period after account closure in accordance with applicable regulations.

5.1 Security Measures

• End-to-end SSL encryption — protection for all data in transit
• Sensitive data stored in encrypted form in the database
• Strict access controls — only authorised personnel can view your information
• Regular security audits and updates
• Automated monitoring to detect suspicious activity

6 Sharing Information with Third Parties

vv66 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay and banks.
• Identity verification services: Partner organisations required to complete the KYC process.
• Legal obligations: In response to a court order or a lawful request from a competent authority.
• Fraud prevention: With organisations that help prevent fraud or financial crime.
• Technology partners: Service providers that support platform operations — under strict confidentiality agreements.

7 Cookies & Tracking Technologies

vv66 uses cookies and similar technologies to improve your browsing experience and analyse platform performance.

7.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality — they store login sessions and security tokens.
• Functional cookies: Remember your preferences (such as language).
• Analytics cookies: Used to understand which pages are visited most — data is fully anonymised.

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent some platform features from working correctly.

8 Payment Information Security

Financial transactions are a top priority for vv66. We use secure encrypted channels for all transactions processed through bKash, Nagad, Rocket, Upay and bank transfers.

• Full card numbers or account passwords are not stored on our servers.
• Payment information is processed only through the relevant payment gateway.
• A unique reference ID is generated for every transaction.
• Minimum deposit limits of ৳500 and withdrawal limits of ৳1,000 are part of our financial security framework.

9 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

9.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your data.

9.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information retained to meet legal obligations may be exempt.

9.4 Right to Restrict Processing

For specific reasons, you may request that processing of your information be temporarily limited.

9.5 Withdrawal of Consent

Consent given for marketing communications may be withdrawn at any time. This will not affect your access to the core service.

10 Protection of Minors' Information

vv66 strictly refrains from providing services to persons under the age of 21. We actively operate an age verification process and do not knowingly collect personal information from minors.

If it comes to our attention that a minor's information has entered our system, that account is closed immediately and the relevant information is deleted.

11 Changes to This Policy

vv66 reserves the right to update this privacy policy as needed. If a significant change is made, we will update the "Last Updated" date at the top of the page and send a notification to your registered email address.

Continuing to use the platform after a change has been made means you agree to the updated policy. We therefore recommend that you review this page regularly.

12 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. vv66's support team is available 24/7 to assist in both Bengali and English:

• Live Chat: Chat with us 24/7 from any page on the platform.
• Email: [email protected]

We try to respond to your privacy-related requests as quickly as possible. Sensitive information can only be changed or disclosed after your identity has been verified.